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Case Study 11


A global business process outsourcing and digital solutions provider with revenues of approximately USD1 billion and a presence across Europe, Asia, South America and North America.

The business situation

With a growing emphasis on ESG matters, the client’s needs focused on disclosing their ESG performance through publishing an inaugural ESG report. The client required support in project management and reporting strategy, information gathering, authoring, design, and editorial services for their ESG report.

Our team's role

The value our team added

Through the materiality assessment, the client could identify material ESG topics, sharpening the ESG focus. The inaugural ESG report aligned with leading relevant frameworks enabled the client to communicate their ESG agenda and performance to stakeholders strategically. This has set the stage for future progress in the client’s ESG journey.

The project was delivered in cost optimal manner through a combination of deep knowledge and experience both onsite in the US and offshore in India.