Implementing Intelligent Process Automation Solution
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Case Study
Implementing Intelligent Process Automation Solution
A multinational corporation seeking to optimize operational processes through automation.
The business situation
The large e-commerce customer was struggling with sub-optimal monitoring and management of processes and operations around risks, compliance and systems/tasks collaboration across the users of their organization. This was due to absence of a comprehensive risks and compliance framework and lack of automation for their most time-consuming activities. Key issues were:
- Absence of centralized framework to monitor and manage risk & compliance.
- Lack of automated workflow leading to inefficiency between process owners and requesters
- Limited user access and adoption due to limited compatibility with mobile devices.
Our team’s role
Delegation Of Authority
Design and implementation of Delegation of Authority (DoA) with key stakeholders involved.
Workflow Automation Solution
Implementation of the workflow solution to automate requests, approvals and notifications.
Intelligent Process Governance
Designed a web and mobile-based app for intelligent process automation governance.
Scalable Governance
Built a scalable platform integrating governance controls, monitoring dashboards, and user interfaces.
The value our team added
Our team led end-to-end design and implementation of the solution working with multiple stakeholder teams and aligning the solution to the strategic objectives. Key outcomes:
- Integrated platform led to superior operational efficiency, monitoring and management across business functions.
- Enhanced Governance: Centralized control and monitoring of automated processes through real-time alerts for improved transparency and accountability.
- Improved Efficiency: Automated workflows reduced manual intervention by 40%, integrating cross-functional business streams to reduce risks and enhance operational efficiency.
Revolutionize Efficiency
Harness Intelligent Process Automation for Seamless Operations!
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