Implementing Intelligent Process Automation Solution
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Case Study
Implementing Intelligent Process Automation Solution
A multinational corporation seeking to optimize operational processes through automation.
The business situation
The large e-commerce customer was struggling with sub-optimal monitoring and management of processes and operations around risks, compliance and systems/tasks collaboration across the users of their organization. This was due to absence of a comprehensive risks and compliance framework and lack of automation for their most time-consuming activities. Key issues were:
- Absence of centralized framework to monitor and manage risk & compliance.
- Lack of automated workflow leading to inefficiency between process owners and requesters
- Limited user access and adoption due to limited compatibility with mobile devices.
Our team’s role
Delegation Of Authority
Designed and implemented the Delegation of Authority framework with key stakeholder involvement
Workflow Automation
Implemented a workflow solution to automate requests, approvals, and notifications
Process Automation App
Designed a web and mobile app for intelligent process automation governance
Scalable Governance Platform
Built a scalable platform integrating governance controls, monitoring dashboards, and user interfaces
The value our team added
Our team led end-to-end design and implementation of the solution working with multiple stakeholder teams and aligning the solution to the strategic objectives. Key outcomes:
- Integrated platform led to superior operational efficiency, monitoring, and management across business functions
- Enhanced Governance: Centralized control and monitoring of automated processes through real-time alerts for improved transparency and accountability
- Improved Efficiency: Automated workflows reduced manual intervention by 40%, integrating cross-functional business streams to minimize risks and enhance operational efficiency
Streamline Risk and Compliance with Ease
From Delegation of Authority to Workflow Automation, We Build Scalable Platforms that Drive Efficiency
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