Case Study
Policy & SOP implementation across diversified businesses of a Leading UAE Group Company
The client, a leading Dubai-based holding company, engaged our team to support the implementation of policies and standard operating procedures (SOPs) across 8–10 core business processes, covering group companies
The business situation
- The client sought support in developing and implementing a standardized set of policies and Standard Operating Procedures (SOPs) across its group companies.
- The engagement focused on establishing a fit-for-purpose policy; process flowcharts; SOP framework covering 8–10 critical business processes, including: Treasury; Fixed Assets; leases; Procure-to-Pay; Financial Closure and Reporting; Payroll; Investments
Our team’s role
Process Mapping and Diagnostics
Documented existing (“as-is”) processes and conducted stakeholder walkthroughs to identify control and process gaps across seven group businesses
Future-State Design and Documentation
Developed comprehensive “to-be” process documentation, including policy frameworks, SOPs, and flowcharts for Treasury, Fixed Assets, Leases, Procure-to-Pay, Financial Close & Reporting, HR & Payroll, and Investments & Intercompany transactions
Gap Remediation and Validation
Supported remediation efforts and conducted validation workshops to ensure alignment, readiness, and smooth implementation across all businesses
Implementation Support
Facilitated workshops to guide adoption and ensure consistent compliance with the new standardized framework
The value our team added
- Enabled process standardization and control consistency across seven diverse businesses, improving operational efficiency and governance
- Enhanced compliance and risk mitigation by aligning policies and SOPs with internal control best practices and regulatory requirements
- Facilitated smoother implementation through detailed documentation, gap remediation support, and stakeholder alignment workshops
Drive Process Excellence at Scale
From Diagnostics and Future-State Design to Implementation, Validation, and Ongoing Compliance
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